Thank you for shopping at VOYAGEVERSE GLOBAL PTE. LTD. We strive to provide fast, reliable shipping for all our customers. Below is our Shipping Policy outlining the shipping options, costs, and delivery times for your convenience.
1. Shipping Methods
We offer a variety of shipping carriers to ensure your order arrives safely and on time. You can choose from the following carriers during checkout:
- USPS
- FedEx
- UPS
- DHL
- Other reliable carriers
2. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order, shipping method, and destination. The final shipping cost will be displayed before you complete your purchase.
3. Order Processing Time
All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed, you will receive an email with tracking information.
4. Estimated Delivery Times
- Domestic Shipping: Delivery times for domestic orders depend on the selected carrier and shipping method. Generally, shipping takes between 3 to 7 business days.
- International Shipping: International shipping times vary by destination, but typically take between 7 to 14 business days. Please note that delivery times can be affected by customs procedures, which may cause delays.
5. Shipping Restrictions
We currently ship to most countries worldwide. However, some regions may have restrictions or limitations on certain products. If we are unable to ship to your location, we will notify you as soon as possible and offer a refund or alternative solution.
6. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website. Please allow up to 24 hours for tracking information to appear.
7. Duties and Taxes
For international orders, customs duties, taxes, and other import fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information on these fees before placing an order.
8. Lost or Stolen Packages
VOYAGEVERSE GLOBAL PTE. LTD. is not responsible for lost or stolen packages once they are delivered. However, if your order does not arrive, please contact the carrier directly with your tracking number. If you need further assistance, please reach out to our customer service team at [email protected].
9. Shipping Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for shipping delays or undelivered packages due to incorrect or incomplete addresses. If you realize there is an error in your shipping address, please contact us immediately.
10. Shipping to P.O. Boxes and APO/FPO Addresses
Some carriers may not deliver to P.O. Boxes, APO, or FPO addresses. If we are unable to ship to these addresses, we will notify you and arrange for an alternative shipping solution.
If you have any questions or concerns about shipping, please feel free to contact us at [email protected]. We are happy to assist you!
Thank you for choosing VOYAGEVERSE GLOBAL PTE. LTD.!
