Thank you for shopping at VOYAGEVERSE GLOBAL PTE. LTD. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward returns process.
1. Return Period
You have 30 days from the date of delivery to return any unworn, unwashed, or unused items in their original condition. Items should be in the same condition as when they were received, with all original tags attached.
2. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at [email protected] to initiate the return. Please include your order number, the item(s) you wish to return, and the reason for the return.
- We will provide you with a return authorization and instructions on how to return your item.
3. Return Conditions
- The item must be in its original packaging, unused, and in resellable condition.
- Footwear must be returned in the original box and without visible wear.
- We cannot accept returns on sale items, clearance items, or items marked as non-returnable.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed to your original payment method within 7-10 business days.
6. Exchanges
If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected] with a photo of the item and your order details. We will arrange for a replacement or refund.
8. Final Sale
Items that are clearly marked as “Final Sale” are not eligible for returns or exchanges.
For any questions or concerns, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help!
Thank you for shopping with us!
